Best Western Palace Hotel & Casino - Douglas

ex. Palace Hotel & Casino/Hilton

Central Promenade, Douglas, Isle of Man, IM2 4NAshow map
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Rooms and Guests
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Overview

Best Western Palace Hotel & Casino is a 4-star unique hotel offering a great view of Andes Mountains and Douglas Bay. With accents of a Victorian architecture, the hotel was built in 1966 and renovated in 2005.

Guests can easily reach Peel Castle, which is about 17 km away. The accommodation is settled 2 km from the center of Douglas.

Nearby points of interest include a cinema, a museum and a theatre.

Best Western Palace Hotel & Casino is approximately 15 km away from Ronaldsway airport.

Rooms

Each bright room at the hotel offers individual climate control, a cupboard and ironing facilities. Each room enjoys a view of the mountain. These rooms also provide an electric kettle, coffee/tea making facilities and an ice machine.

Eat & Drink

Breakfast is served in the bar each morning. The 24-hour restaurant serves local cuisine. The coffee bar offers delicious beverages as well as snacks and steaks. L'Experience French Restaurant and Haneffe's Bar & Grill at The Savoy are located within 50 meters away.

A continental breakfast is served at the price of GBP 9.95 per person per night.  The hotel offers a buffet breakfast at the price of GBP 12.95 per person per night. 

Services

Guests will benefit from 24-hour reception, wedding services and ironing service along with free onsite parking, private parking and a beauty shop.

Relax

Best Western Palace Hotel & Casino also has cots and a special menu for guests traveling with children. There are a gym and a fitness centre provided by the property.

Internet

Wireless internet is available in the hotel rooms for free.

Guest Parking

Paid Private parking is possible on site.

Number of floors:   5.  Number of rooms:   136.

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Facilities
Free Wi-Fi

Free Wi-Fi in rooms

Parking

Paid parking

Luggage storage
24-hour services

Late check-in/ -out

24-hour reception

Food/ Drinks

Bar/ Lounge area

Restaurant

Snack bar

Fitness/ Gym

Fitness centre

Swimming pool

Indoor heated swimming pool

Spa and relaxation

Jacuzzi

Massage

Spa & wellness centre

Sports & Fitness

  • Fitness centre
  • Golf course

Services

  • Room service
  • Housekeeping
  • Laundry
  • Dry cleaning
  • Wedding services
  • Wake up service
  • Newspaper service
  • Bell staff/Porter

Dining

  • In-room breakfast
  • Restaurant
  • Snack bar
  • Bar/ Lounge area
  • Packed lunches
  • Special diet menus

Business

  • Business centre
  • Meeting/ Banquet facilities
  • Computer rental
  • Printers
  • Fax/Photocopying

Children

  • Cots
  • Children's menu

Spa & Leisure

  • Indoor heated swimming pool
  • Casino
  • Karaoke
  • Spa & wellness centre
  • Sauna
  • Jacuzzi
  • Massage

Room view

  • Sea view
  • Pool view

Room features

  • Free Wi-Fi in rooms
  • Heating
  • Sitting area
  • Tea and coffee facilities
  • In-room desk
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Bathroom
  • Bathtub
  • Shower
  • Hair dryer
  • Free toiletries

Self-catering

  • Electric kettle

Media

  • Flat-screen TV
  • Cable/ Satellite television
  • Direct dial telephone
  • Data ports
  • AM/FM alarm clock

Room decor

  • Carpeted floor
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Good to know
Check-infrom 16:00-23:59FREECheck-outuntil 12 pmFREE
Children & extra bedsAll children0 - 2 yearsCotFREEThere are no extra beds provided in a room. 
PetsPets are not allowed.
Cancellation
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Rooms and availability

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Location
  • Nearby
  • Restaurants
  • City landmarks
TT GrandstandTT Grandstand2000 ft
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L'Experience French RestaurantL'Experience French Restaurant200 ftSummer Hill
Haneffe's Bar & Grill at The SavoyHaneffe's Bar & Grill at The Savoy300 ftCentral Promenade
HQ Bar and RestaurantHQ Bar and Restaurant600 ft1 Empire Terrace
AromaAroma800 ftCentral Promenade, The Empress Hotel
Steve Dedman's at the RegencySteve Dedman's at the Regency1400 ftQueen's Promenade
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Steam Packet CompanySteam Packet Company5000 ft
Manx MuseumManx Museum3700 ft
Gaiety TheatreGaiety Theatre4000 ft
Laxey WheelLaxey Wheel5.9 miWheelview Wheel Hill Mines Road
Castle RushenCastle Rushen9.5 miCastletown Square
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Getting around
Airports
Ronaldsway (IOM)8.2 mi
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Reviews
7.4
Very goodBased on  626  reviews

Rating by category:

6.0
Location
6.0
Rooms
8.0
Service
6.0
Dining
  • 10.0
    Exclusive

    The food was fabulous

    The hotel was noisey late at night

  • 5.0
    Guest rating

    service poor room poor hotel tatty hotel expensive

  • 7.4
    Very good

    The location rigt at the seafront.

    We were in the casino and a couple tried to get on our slot machine while we were at the restaurant(there was 300 pound on it at the time).It was clearly marked with one of those cards so there was no mistake.So mind yourself in there!

  • 7.0
    Very good

    Should up date the mattress

  • 7.0
    Very good

    Sea view

    Dinner as there was no choice other than the carvery which we felt was not value for money

  • 4.2
    Guest rating

    Nice location

    Rooms tiny. Not very clean. Reception and carpark in front of reception neglected.

  • 10.0
    Exclusive

    everything

    nothing

  • 7.0
    Very good

    Location - right on beach and bus stops outside. A bit of a walk from town/shops. Rooms reasonable size and balcony good for letting air in. Tv channel selection better than average.

    Very basic in terms of room facilities - no safe, refrigerator, door chain or temperature control. Room got very hot when sun had been on balcony side. Lighting a bit odd - no proper bedsides but tiny reading lamps which were a bit inadequate.

  • 5.8
    Guest rating

    The rooms are comparatively small and the bathroom very cramped. Whilst aregular visitor to the IoM I will not stay there again.

  • 7.8
    Fabulous

    would always recomend to a friend/family

  • 7.4
    Very good

    The good brackfast

    The hotel is in need of some TLC

  • 7.8
    Fabulous

    Location on the bay. Swimming pool/jacuzzi Parking Cleanliness of room Decent breakfast

    No air conditioning in the room & as it was foggy, the fog horn was going all night. Had to move rooms as the flusher on the toilet packed up! Mens sauna not working

  • 8.8
    Superb

    The first thing that we noticed was the friendly staff at reception and the lovely welcome that we got on arrival. Then we met the bar staff, again the friendliness was second to none. Later we headed into the dining room and just couldn't believe that here too the staff were so helpful and pleasant. The food served up and available at the carvery was so tasty and so reasonably priced. I needed a needle and thread and housekeeping had it to me in "jig time" and with a smile! We wouldn't hesitate to return to the Isle of Man and our first choice of accommodation would be with yourselves.

    The only thing that we did not like was the shower curtain in the bath/shower. The curtain seemed to fall into the person showering and It was a pain to try and shower and keep the curtain closed to avoid the floor getting wet.! This is the only thing that we did not like - not very much to complain about!

  • 5.8
    Guest rating

    Food was nice & helpful friendly staff

    The hotel is very dated now definitely needs a refurb well over due.

  • 7.8
    Fabulous

    Breakfast Sea View bed room Car Park

    Bathroom Shower curtain Bathroom loo (no leg space)

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Good to know
Check-infrom 16:00-23:59FREECheck-outuntil 12 pmFREE
Children & extra bedsAll children0 - 2 yearsCotFREEThere are no extra beds provided in a room. 
PetsPets are not allowed.
Cancellation
+ More- Less
+ More- Less
Getting around
Airports
Ronaldsway (IOM)8.2 mi
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Check rooms and rates
exclusive online offers!
Check-in
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Rooms and Guests
2Guests1room
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