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Best Western Palace Hotel & Casino - Douglas

ex. Palace Hotel & Casino/Hilton

Central Promenade, Douglas, Isle of Man, IM2 4NA  show map
 4 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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Best Western Palace Hotel & Casino - Douglas

Free Wi-Fi

Free Wi-Fi in rooms

Parking

Paid parking

Luggage storage
24-hour services

Late check-in/ -out

24-hour reception

24-hour room service

Food/ Drinks

Bar/ Lounge area

Restaurant

Fitness/ Gym

Fitness centre

Swimming pool

Outdoor swimming pool

Indoor heated swimming pool

Spa and relaxation

Jacuzzi

Massage

Turkish bath

Solarium

Spa & wellness centre

Overview

The designer Hilton Isle of Man with a leisure club and a swimming pool is a nice place to stay in Douglas on holiday.

The accomodation stretches 14 km away from Castle Rushen.

Golf courses, a cinema and restaurants are set close to the property.

A 20-minute drive will take guests to Ronaldsway airport.

Rooms

With a great view over the mountain, 136 rooms offer complimentary Wi-Fi, climate control, a safe, a personal computer and ironing facilities along with an en suite bathroom featuring a shower, a hairdryer and complimentary toiletries. Some rooms feature views over Andes Mountains and Douglas Bay. Room facilities also include an electric kettle and coffee/tea makers for self-catering.

Eat & Drink

Chaba serve Thai dishes and lie a 5-minute walk from Hilton Isle of Man.

A continental breakfast is served at the price of GBP 9.95 per person per night.  The hotel offers a buffet breakfast at the price of GBP 12.95 per person per night. 

Services

This stylish hotel benefits from a safe deposit box, parking and a hairdresser along with computer equipment, a business centre and a conference room.

Relax

The on-site spa facilities include a steam room, a solarium and a sauna.

Internet

Wireless internet is available in the hotel rooms for free.

Guest Parking

Paid Private parking is possible on site.

Number of floors:   5.  Number of rooms:   136.

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Facilities

General

  • Non-smoking property
  • Paid parking
  • Safe deposit box
  • 24-hour reception
  • VIP check-in/ -out
  • Late check-in/ -out
  • Express check-in/ -out
  • No pets allowed
  • Rooms/ Facilities for disabled
  • Luggage storage
  • Lift
  • ATM/Cash machine
  • Hairdresser
  • Beauty salon
  • Lobby
  • Multilingual staff

Sports & Fitness

  • Fitness centre
  • Golf course

Services

  • 24-hour room service
  • Car rental
  • Laundry
  • Dry cleaning
  • Wedding services
  • Wake up service
  • Newspaper service
  • Bell staff/Porter

Dining

  • In-room breakfast
  • Restaurant
  • Bar/ Lounge area

Business

  • Business centre
  • Meeting/ Banquet facilities
  • Computer rental
  • Printers
  • Fax/Photocopying

Spa & Leisure

  • Indoor heated swimming pool
  • Outdoor swimming pool
  • Casino
  • Spa & wellness centre
  • Solarium
  • Sauna
  • Turkish bath
  • Jacuzzi
  • Massage

Room view

  • Sea view

Room features

  • Free Wi-Fi in rooms
  • Air conditioning
  • Heating
  • Dressing area
  • Tea and coffee facilities
  • In-room desk
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Bathroom
  • Bathtub
  • Shower
  • Hair dryer

Self-catering

  • Electric kettle

Media

  • Flat-screen TV
  • Cable/ Satellite television
  • Direct dial telephone
  • Data ports
  • AM/FM alarm clock

Room decor

  • Carpeted floor

Policies

CHECK-IN / CHECK-OUT

Check-in from 4 pm FREE
Check-out until 11 am FREE

Children and extra beds

All children
0 - 2 years
Cot FREE
There are no extra beds provided in a room. 
Maximum capacity of cots and extra beds depends on the room you book. Please check room details before you make a reservation.

Pets

Pets are not allowed.

How to reach hotel

hotel Best Western Palace Hotel & Casino - Douglas Douglas location
Show big map »

Hotel Address:

Central Promenade, Douglas, Isle of Man, IM2 4NA

Get directions
Airports
Restaurants
  • L'Experience French Restaurant (cuisine: French)
    200 ft
  • Haneffe's Bar & Grill at The Savoy (cuisine: English)
    300 ft
Hotel information
  • Check-in:
    from  4 pm
  • Check-out:
    until  11 am
  • Number of floors:
    5
  • Number of rooms:
    136

Rooms and availability

Best Western Palace Hotel & Casino photos Room
Standard Twin Room
Sea view
  • Room size:

    165 sq. feet

  • Max occupancy:

    4 persons

  • Bed type:

    2 Single beds, 1 Double bed, 1 Single bed

  • Check Prices
  • Room Facilities:
    • Non-smoking
    • Jacuzzi
    • Balcony
    • + More
  • General:High speed internet
  • Work desk
  • Ironing facilities
  • Separate lounge
  • Dressing area
  • Carpeted floor
  • Telephone
  • Bathroom:Bathroom
  • Bath or shower
  • Hair dryer
  • Toilet
  • Dining:Coffee/tea maker
  • Media:Flat-screen TV
  • 220 V AC
  • Wake up service
  • Radio
Best Western Palace Hotel & Casino photos Room
King Room
  • Max occupancy:

    4 persons

  • Bed type:

    1 King-size bed

  • Check Prices
Best Western Palace Hotel & Casino photos Room
Deluxe Double Room
Sea view
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed, 1 King-size bed, 1 Single bed

  • Check Prices
  • Room Facilities:
    • Non-smoking
    • Jacuzzi
    • + More
  • General:High speed internet
  • Work desk
  • Ironing facilities
  • Separate lounge
  • Dressing area
  • Carpeted floor
  • Telephone
  • Bathroom:Bathroom
  • Bath or shower
  • Hair dryer
  • Toilet
  • Dining:Coffee/tea maker
  • Media:Flat-screen TV
  • 220 V AC
  • Wake up service
  • Radio
Room Description:

Our deluxe sea view double bedded rooms are furnished to a high standard, with cozy beds, free Internet, flat screen TV, tea and coffee facilities and complimentary toiletries as a minimum. With great sea views, we are sure you will want to stay!

Best Western Palace Hotel & Casino photos Room
Deluxe King Room
Sea view
  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed

  • Check Prices
King Suite
  • Max occupancy:

    4 persons

  • Bed type:

    1 King-size bed, 1 Single bed

  • Check Prices
  • Room Facilities:
    • Non-smoking
    • + More
  • General:Separate lounge
  • Bathroom:Hair dryer
  • Media:220 V AC
Room Description:

Our king size deluxe suites are furnished to a high standard, with separate lounge, cozy beds, free Internet, flat screen TV, tea and coffee facilities and complimentary toiletries as a minimum, we are sure you will want to stay!

Standard Twin Room for Single Use
Sea view
  • Max occupancy:

    1 person

  • Bed type:

    2 Single beds

  • Check Prices
  • Room Facilities:
    • Non-smoking
    • + More
Room Description:

Twin room sole use

Single Room
Sea view
  • Max occupancy:

    1 person

  • Bed type:

    1 Single bed, 1 Double bed

  • Check Prices
  • Room Facilities:
    • Non-smoking
    • + More
Room Description:

Standard|Room

Deluxe King Suite
  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed, 1 Single bed

  • Check Prices
  • Room Facilities:
    • Non-smoking
    • + More
  • General:High speed internet
  • Work desk
  • Ironing facilities
  • Separate lounge
  • Media:Wake up service
Room Description:

Our king size deluxe suites are furnished to a high standard, with separate lounge, cozy beds, free Internet, flat screen TV, tea and coffee facilities and complimentary toiletries as a minimum, we are sure you will want to stay!

Deluxe Single Room
Sea view
  • Max occupancy:

    1 person

  • Bed type:

    1 King-size bed, 1 Single bed

  • Check Prices
  • Room Facilities:
    • Non-smoking
    • + More
Room Description:

Single room

Deluxe Suite
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed

  • Check Prices
Room Description:

Suite|Deluxe Suite

Best Western Palace Hotel & Casino Location

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  • General

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Local attractions

  • Laxey Wheel5.9 mi
    Wheelview Wheel Hill Mines Road
  • Castle Rushen9.5 mi
    Castletown Square

Restaurants nearby

  • L'Experience French Restaurant200 ft

    Address: Summer Hill
    Phone: 01624623103

    82% likes this, based on 160 reviews
    Cuisine: French
    Price Range: USD 10 - USD 40

  • HQ Bar and Restaurant600 ft

    Address: 1 Empire Terrace

    80% likes this, based on 85 reviews
    Cuisine: English

  • Steve Dedman's at the Regency1400 ft

    Address: Queen's Promenade

    76% likes this, based on 59 reviews
    Cuisine: European

  • Haneffe's Bar & Grill at The Savoy300 ft

    Address: Central Promenade

    57% likes this, based on 33 reviews
    Cuisine: English

  • Aroma800 ft

    Address: Central Promenade, The Empress Hotel

    50% likes this, based on 31 reviews
    Cuisine: Asian

Hotel information
  • Check-in:
    from  4 pm
  • Check-out:
    until  11 am
  • Number of floors:
    5
  • Number of rooms:
    136
Hotels nearby
Ascot Hotel
3 stars
0.1 km
Rosslyn
0.1 km
Mereside
3 stars
0.2 km
Glen Mona
0.2 km
The Penta
0.2 km
At Caledonia
3 stars
0.3 km
Rutland Hotel
3 stars
0.3 km

Best Western Palace Hotel & Casino Reviews

Guest reviews are submitted by our customers after their stay at Best Western Palace Hotel & Casino

7.4
Very goodBased on634 reviews

Rating by category:

Location
6.0
Rooms
6.0
Service
8.0
Dining
6.0

Guest reviews

  • Family with children
    10.0

    The food was fabulous

    The hotel was noisey late at night

  • Older travelers
    5.0

    service poor room poor hotel tatty hotel expensive

  • Older travelers
    7.4

    The location rigt at the seafront.

    We were in the casino and a couple tried to get on our slot machine while we were at the restaurant(there was 300 pound on it at the time).It was clearly marked with one of those cards so there was no mistake.So mind yourself in there!

  • Group of friends
    7.0

    Should up date the mattress

  • Older travelers
    7.0

    Sea view

    Dinner as there was no choice other than the carvery which we felt was not value for money

  • Group of friends
    4.2

    Nice location

    Rooms tiny. Not very clean. Reception and carpark in front of reception neglected.

  • Older travelers
    10.0

    everything

    nothing

  • Single
    7.0

    Location - right on beach and bus stops outside. A bit of a walk from town/shops. Rooms reasonable size and balcony good for letting air in. Tv channel selection better than average.

    Very basic in terms of room facilities - no safe, refrigerator, door chain or temperature control. Room got very hot when sun had been on balcony side. Lighting a bit odd - no proper bedsides but tiny reading lamps which were a bit inadequate.

  • Older travelers
    5.8

    The rooms are comparatively small and the bathroom very cramped. Whilst aregular visitor to the IoM I will not stay there again.

  • Family with children
    7.8

    would always recomend to a friend/family

  • Group of friends
    7.4

    The good brackfast

    The hotel is in need of some TLC

  • Couple
    7.8

    Location on the bay. Swimming pool/jacuzzi Parking Cleanliness of room Decent breakfast

    No air conditioning in the room & as it was foggy, the fog horn was going all night. Had to move rooms as the flusher on the toilet packed up! Mens sauna not working

  • Older travelers
    8.8

    The first thing that we noticed was the friendly staff at reception and the lovely welcome that we got on arrival. Then we met the bar staff, again the friendliness was second to none. Later we headed into the dining room and just couldn't believe that here too the staff were so helpful and pleasant. The food served up and available at the carvery was so tasty and so reasonably priced. I needed a needle and thread and housekeeping had it to me in "jig time" and with a smile! We wouldn't hesitate to return to the Isle of Man and our first choice of accommodation would be with yourselves.

    The only thing that we did not like was the shower curtain in the bath/shower. The curtain seemed to fall into the person showering and It was a pain to try and shower and keep the curtain closed to avoid the floor getting wet.! This is the only thing that we did not like - not very much to complain about!

  • 5.8

    Food was nice & helpful friendly staff

    The hotel is very dated now definitely needs a refurb well over due.

  • 7.8

    Breakfast Sea View bed room Car Park

    Bathroom Shower curtain Bathroom loo (no leg space)

How to reach hotel

hotel Best Western Palace Hotel & Casino - Douglas Douglas location
Show big map »

Hotel Address:

Central Promenade, Douglas, Isle of Man, IM2 4NA

Get directions
Airports
Restaurants
  • L'Experience French Restaurant (cuisine: French)
    200 ft
  • Haneffe's Bar & Grill at The Savoy (cuisine: English)
    300 ft
Hotel information
  • Check-in:
    from  4 pm
  • Check-out:
    until  11 am
  • Number of floors:
    5
  • Number of rooms:
    136